Terms and Conditions

These conditions of use govern your access to and use of the Rachel Casino website, your player account, our games, promotions, and related services (the “Services”). By visiting the site, registering an account, making a deposit, participating in any promotion, or playing any game, you agree to follow these platform rules.

This page is designed to set clear expectations for both you and Rachel Casino - including key rights, responsibilities, and restrictions that help keep play fair, payments secure, and accounts protected.

Who Can Use the Platform

Rachel Casino is intended for adults only.

To use the Services, you must:

• Be at least 18 years old, or the legal gambling age in your jurisdiction (whichever is higher).
• Ensure that online gambling is legal in the place where you are located when you access the site.
• Understand that we may restrict or block access in certain countries, regions, or territories based on legal, regulatory, or risk considerations.

If you are not eligible to gamble legally where you are, you must not create an account or use the Services.

Creating Your Account: Keep It Accurate and Personal

When you register, you agree to provide true, complete, and up-to-date information. This includes basic identity details and contact information.

Key account rules:

• Your account must be registered in your own name.
• You may not use someone else’s identity, payment method, or contact details.
• You may only open and use the number of accounts we permit per person, household, device, IP address, or shared environment. Where multiple accounts create risk or misuse, we may treat them as linked.
• We may ask you to confirm or update your details at any time, especially before processing withdrawals.

Verification Checks (KYC): Why We May Request Documents

To protect players and meet compliance requirements, Rachel Casino may request information or documents to verify your account. This can include checks related to:

• Identity and age
• Address or country of residence
• Ownership of a payment method (for example, proof that a card or wallet belongs to you)
• Source of funds or other information where reasonable and necessary

If verification is incomplete, we may limit certain account functions (such as withdrawals) until the required checks are finished.

Using Your Player Account Safely

You are responsible for keeping your login details confidential and secure. Any activity carried out through your account is treated as authorized by you, unless we determine there is evidence of account compromise.

Your account is personal and may not be:

• Shared with anyone else
• Sold, transferred, or assigned
• Used to place bets on behalf of another person

If you believe your account has been accessed without permission, contact us as soon as possible via support so we can help secure it.

Deposits, Withdrawals, and Your Balance

Rachel Casino supports a range of payment methods. Availability may depend on your location and other factors. Supported options may include Visa, MasterCard, and cryptocurrencies such as Bitcoin (BTC), Bitcoin Cash (BCH), Litecoin (LTC), and Tether (USDT).

Important points to understand:

• Minimums, maximums, and processing times may vary by method and may change over time.
• Deposits and withdrawals may be subject to verification checks and security reviews.
• Withdrawal requests can be reviewed before approval to help prevent fraud, chargeback abuse, and unauthorized transactions.
• In some cases, we may ask that withdrawals are made back to the same payment method used for depositing, where possible and appropriate.

Your account balance reflects completed transactions and game outcomes recorded by our systems. If we identify a clear error or miscalculation, we may correct it (see “Errors and Technical Issues” below).

Bonuses and Promotions: Know the Bonus Terms Before You Opt In

Promotions (including deposit bonuses, free spins, cashback, and VIP rewards) are offered under separate bonus terms that apply in addition to these site terms. If there is a conflict between general platform rules and a specific promotion’s rules, the promotion’s specific terms typically apply for that offer.

Common promotional conditions may include eligibility rules, time limits, wagering requirements, eligible games, and maximum cashout limits.

Examples of current bonus structures may include:

• Welcome offer using code WELCOME200: 200% up to €500 + 200 Free Spins, minimum deposit €20, validity 30 days, wagering 35x (bonus + deposit) for the match bonus and 40x for free spin winnings, eligible games may be limited.
• No deposit offer using code FREECHIP10: €10 free chip, validity 7 days, wagering 50x, slots only, maximum cashout €100.
• Weekly spins using code WEEKLYSPINS: 50 Free Spins on Starburst, minimum deposit €25, validity 7 days, wagering 40x.
• Weekend reload using code RELOAD50: 50% up to €100, minimum deposit €30, available Friday to Sunday, wagering 30x (bonus + deposit).
• Daily cashback: typically calculated on net losses, may be subject to 1x wagering.

Additional promo notes:

• Most offers require opt-in and/or a bonus code at deposit.
• Game contributions may differ by product (for example, some offers apply to slots, keno, or scratch cards only).
• Unless stated otherwise, bonuses are generally non-sticky (bonus funds can become withdrawable after requirements are met), but each offer’s rules control.

Always review the dedicated Bonus Terms before claiming or using any promotion.

Game Access and Service Availability

We aim to provide a smooth experience across desktop and mobile, but we cannot promise that every game, feature, promotion, or payment method will be available at all times or in every country.

Availability may be affected by:

• Your location and local restrictions
• Device and browser compatibility
• Scheduled maintenance and updates
• Game provider changes, licensing limits, or technical issues

We may add, remove, suspend, or limit games, categories, promotions, or features when needed. This includes content supplied by third-party studios and live game partners.

Fair Play Standards and Prohibited Behavior

Rachel Casino is built for legitimate play. You agree not to misuse the platform or attempt to gain an unfair advantage.

Prohibited behavior includes, but is not limited to:

• Fraud, deception, or the use of false personal information
• Collusion with other players, coordinated betting, or chip dumping (where applicable)
• Chargeback abuse or attempts to reverse legitimate transactions improperly
• Bonus abuse, including manipulating promotions in a way not intended by the offer rules
• Using bots, scripts, automation tools, or unauthorized software to influence gameplay or claim promotions
• Attempting to interfere with the site’s security, game outcomes, payment systems, or account functions
• Allowing another person to use your account

If we reasonably believe unfair play or misuse has occurred, we may take action to protect the platform and other players.

When We May Restrict Activity or Close an Account

To keep the service secure and compliant, Rachel Casino may take reasonable steps such as:

• Refusing a registration or deposit
• Limiting access to certain features or promotions
• Suspending or removing promotional eligibility where misuse is suspected
• Freezing withdrawals or transactions temporarily while a review is completed
• Closing an account where rules are broken, verification is not completed, or activity appears unlawful or harmful

We aim to apply these measures in a balanced way, based on the information available, and in line with player protection and operational requirements.

Errors, Incorrect Displays, and Technical Interruptions

From time to time, issues may occur such as interrupted sessions, communication failures, game malfunctions, incorrect bonus application, display errors, or balance discrepancies.

If an error results in an obvious mistake (for example, an incorrect balance update, a wrong payout display, or a promotion being applied incorrectly), Rachel Casino may:

• Correct the error and adjust the account balance accordingly
• Void or reverse affected transactions where appropriate
• Take reasonable steps to resolve the situation fairly based on system records and relevant game logs

If you notice something that appears wrong, contact support promptly so it can be reviewed.

Responsible Gaming Comes First

Gambling should be treated as entertainment, not as a way to make money. If gambling stops feeling fun or starts causing stress, we encourage you to take a break and seek support.

Rachel Casino may provide player protection tools such as deposit limits, session limits, cool-off periods, or self-exclusion options where available. You can also review our Responsible Gaming page for additional guidance and resources.

Ownership of Site Content and Brand Materials

All website content and materials - including our branding, design, text, logos, software elements, and original features - belong to Rachel Casino or our licensors. You may use the site for personal entertainment purposes only.

You may not copy, reproduce, modify, republish, distribute, or commercially exploit any part of the site without written permission, except where allowed by applicable law.

Third-Party Providers and Linked Services

Some parts of the Services may be provided by third parties, including game studios, payment processors, identity verification partners, and platform service providers. These providers may have their own operational limits and availability constraints.

Where the platform links to external services or relies on third-party systems, Rachel Casino is not responsible for outages or failures that are outside our reasonable control. We will, however, take practical steps to restore access and support players where possible.

Liability: What We’re Responsible For (and What We’re Not)

Rachel Casino works to keep the platform secure and functioning properly, but we cannot accept responsibility for losses or damages caused by circumstances such as:

• Technical interruptions, delays, or system downtime
• Player errors (for example, wrong details entered, lost access credentials, or unsupported devices)
• Failures caused by third-party providers (payment systems, telecoms, or game suppliers)
• Events outside reasonable control (for example, major outages, natural events, or other force majeure situations)
• Unauthorized access that occurs due to a player not protecting their login details

Nothing in these service terms limits any rights you may have under applicable consumer protection laws that cannot be excluded.

No Promises of Constant Availability

The Services are provided on an “as is” and “as available” basis. This means we cannot guarantee:

• Continuous, uninterrupted access
• Error-free operation
• That every game, feature, or payment option will always be available

We’ll make reasonable efforts to maintain service quality, but occasional interruptions and updates are part of running an online platform.

Updates to These Site Terms

We may update these conditions of use from time to time to reflect changes in services, security practices, business operations, or legal requirements.

The latest version posted on the website applies from the date it is published (unless a different effective date is stated). Continued use of the Services after changes take effect means you accept the updated terms. We recommend checking this page periodically.

Other Policies That Also Apply

Depending on how you use the site, additional policies may apply. These may include:

• Privacy Policy
• Cookie Policy
• Bonus terms for specific promotions
• AML/KYC policy statements (where published)

These documents help explain how we handle data, verification, and promotional participation across the platform.

Contacting Rachel Casino

If you have questions about these service terms, your account, verification, payments, or promotions, you can reach our support team by email at support@rachelcasino.com. Live chat may also be available on the website during support hours.

Using Rachel Casino should feel clear, fair, and secure. These rules exist to protect players, define how the service works, and keep expectations transparent - and by continuing to access the platform, you confirm you agree to follow them.